Refund Policy

Last Updated: September 2, 2026

1. MyTrainRoutes Does Not Sell or Issue Train Tickets

MyTrainRoutes is an independent informational website. We provide information about train routes, stations, operators and railway travel.

MyTrainRoutes does not directly sell, issue or process train tickets.

Some pages on our website may contain booking forms, booking links or telephone numbers that connect users with independent third-party train booking companies.

2. Who Handles Your Refund?

If you purchased a train ticket through a third-party booking company accessed through MyTrainRoutes, any refund, cancellation, modification or exchange request must be handled by the company that sold or issued your ticket and/or the applicable train operator.

MyTrainRoutes does not have access to your booking, payment information, ticket record or reservation and therefore cannot approve, issue or process your refund.

The refund amount, eligibility, deadlines and conditions are determined by the terms applicable to your ticket and the company that issued or sold it.

3. If You Purchased Through a Third-Party Booking Provider

If you used a booking form, booking link or telephone number provided on MyTrainRoutes and completed your purchase with a third-party company, please contact that company directly for:

  • Ticket cancellations;
  • Refund requests;
  • Ticket changes;
  • Booking modifications;
  • Payment questions;
  • Travel date changes;
  • Ticket reissuance;
  • Delay-related booking questions.

Please refer to your booking confirmation, ticket, email receipt or payment record for the contact information of the company that processed your booking.

4. If Your Train Was Delayed or Cancelled

If your train was delayed or cancelled, refund and compensation rights depend on the applicable train operator, ticket type, booking provider and circumstances of the disruption.

For the latest information, passengers should contact the applicable train operator or original ticket retailer.

MyTrainRoutes does not determine whether a passenger qualifies for a refund or delay compensation.

For general information and links to official operator resources, visit our
Refunds & Delay Compensation page.

5. Third-Party Booking Phone Number

MyTrainRoutes may display a telephone number for United States train booking assistance. This telephone number is provided by an independent third party and is not owned, operated or controlled by MyTrainRoutes.

Calls made to this number connect users directly with the third-party booking provider. Any booking, payment, cancellation, refund or other transaction resulting from such a call is between the user and the third-party provider.

MyTrainRoutes cannot process or approve refunds for bookings made through this telephone service.

6. Affiliate Bookings

MyTrainRoutes may receive an affiliate commission when a user completes a qualifying booking through certain third-party booking links or forms displayed on our website.

The affiliate relationship does not make MyTrainRoutes the ticket seller, booking provider or train operator.

For additional information, see our Affiliate Disclosure.

7. No Refunds From MyTrainRoutes

Because MyTrainRoutes does not directly sell or issue the train tickets promoted or referenced through third-party services, we do not collect ticket payments and do not issue refunds for those purchases.

If you believe you are entitled to a refund, contact the company that processed your booking as soon as possible.

8. Changes to This Policy

We may update this Refund Policy when necessary to reflect changes to our website, third-party relationships or applicable requirements.

The current version of this policy will be published on this page.

9. Contact

For questions concerning MyTrainRoutes and its informational content, please use the contact information provided on our website.

For questions about a specific ticket, booking, payment, cancellation or refund, contact the company that processed your booking.