Terms & Conditions
Last Updated: September 2, 2026
Welcome to MyTrainRoutes.com (“MyTrainRoutes,” “we,” “us,” or “our”). These Terms & Conditions govern your use of the MyTrainRoutes website and its content, features, links and related services.
By accessing or using MyTrainRoutes.com, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.
1. About MyTrainRoutes
MyTrainRoutes is an independent informational website providing general information about train routes, railway stations, train operators, train travel, schedules, baggage, delays, refunds, compensation and other railway-related topics in the United States, the United Kingdom and other locations where information may be provided.
MyTrainRoutes is not a railway operator, train company, ticket issuer, travel agency, railway carrier or representative of any train operator.
MyTrainRoutes is not owned, operated, sponsored, endorsed or affiliated with Amtrak, National Rail, or any other railway operator, train company, station operator or transportation provider unless expressly stated otherwise.
2. Informational Purpose Only
The information published on MyTrainRoutes is provided for general informational and educational purposes. It is intended to help travelers research train routes, stations, operators and railway travel information.
Information published on the website should not be considered a substitute for information provided directly by the applicable train operator, ticket retailer, station operator or other official transportation provider.
Train schedules, fares, routes, baggage allowances, cancellation policies, refund policies, compensation rules, station facilities and service conditions may change without notice.
Passengers should always verify important travel information directly with the applicable official train operator or ticket provider before travelling.
3. No Association With Train Operators
References to train operators, railway companies, stations, train services, routes, brands or trademarks on MyTrainRoutes are provided for identification and informational purposes.
Unless expressly stated otherwise, the appearance of a company name, logo, trademark, train service or railway brand on MyTrainRoutes does not mean that MyTrainRoutes is affiliated with, endorsed by, sponsored by or authorized by that company.
All trademarks and brand names belong to their respective owners.
4. Train Booking Links and Third-Party Services
MyTrainRoutes may display booking forms, booking links, advertisements or other opportunities that allow users to access train booking services provided by third-party companies.
These third-party companies operate independently from MyTrainRoutes. When you use a third-party booking service, you may leave the MyTrainRoutes website or interact with a third-party service.
Any booking, ticket purchase, payment, cancellation, modification, refund, compensation claim or customer-service interaction is between you and the applicable third-party booking provider and/or train operator.
MyTrainRoutes does not issue, control, modify or guarantee tickets purchased through third-party providers.
5. Third-Party Booking Phone Numbers
For certain United States train-related searches, MyTrainRoutes may display a telephone number that connects users directly with an independent third-party booking service.
The telephone number is not owned, operated or controlled by MyTrainRoutes.
Calls made using this number connect directly to the applicable third-party provider. That provider may assist users with train bookings, reservations, ticket-related questions or other booking-related matters.
MyTrainRoutes does not control the services provided during such calls and is not responsible for the advice, prices, availability, bookings, payments, cancellations, refunds or other services provided by the third party.
6. Affiliate Relationships
Some links, booking forms or other commercial links on MyTrainRoutes may be affiliate links. This means that MyTrainRoutes may receive a commission or other compensation if a user completes a qualifying transaction through certain links or forms.
Affiliate compensation does not increase the price you pay to the third-party provider unless the provider’s own terms state otherwise.
Additional information about our affiliate relationships is available on our Affiliate Disclosure page.
7. Third-Party Websites
MyTrainRoutes may link to websites operated by train companies, booking providers, travel companies, advertisers and other third parties.
We do not control these external websites and are not responsible for their content, availability, security, policies, prices, products, services or practices.
Your use of a third-party website is governed by that website’s own terms, privacy policy and other applicable policies.
8. Accuracy of Information
We make reasonable efforts to provide useful and accurate information. However, we do not guarantee that all information on MyTrainRoutes is complete, current, accurate or error-free.
Railway information can change frequently due to timetable changes, engineering work, weather, operational issues, cancellations, route changes and other circumstances.
For time-sensitive information, including train status, delays, cancellations, fares and ticket conditions, users should consult the applicable official source.
9. No Guarantee of Availability
MyTrainRoutes does not guarantee that any particular train, route, station, ticket, fare, booking option or third-party service will be available.
The availability of tickets, seats, fares and services is determined by the applicable train operator or booking provider.
10. Refunds and Compensation
MyTrainRoutes does not process train ticket refunds, cancellations, exchanges or delay compensation claims.
If you purchased a ticket through a third-party booking provider, you should contact the provider from which you purchased the ticket and review its applicable terms.
If you need compensation because of a delay or cancellation, contact the applicable train operator or other responsible service provider according to its current claim procedure.
For more information, please see our Refunds & Delay Compensation page.
11. Intellectual Property
Unless otherwise stated, original text, graphics, design elements and other content created for MyTrainRoutes are owned by or licensed to MyTrainRoutes.
You may access and use the website for personal, non-commercial informational purposes. You may not reproduce, republish, distribute, modify or commercially exploit our original content without permission.
12. Prohibited Use
You agree not to use MyTrainRoutes:
- For unlawful purposes;
- To interfere with or disrupt the website;
- To attempt unauthorized access to website systems;
- To scrape or reproduce substantial portions of the website without permission;
- To misrepresent your relationship with MyTrainRoutes or any train operator;
- To use the website to transmit malicious software or harmful material.
13. Limitation of Liability
To the maximum extent permitted by applicable law, MyTrainRoutes and its owners, operators, contributors and affiliates are not responsible for losses, damages, costs or expenses arising from reliance on information published on the website or from transactions or interactions with third-party companies.
This includes, without limitation, losses relating to train delays, cancellations, missed connections, ticket availability, ticket prices, baggage, refunds, compensation claims, booking errors or changes made by train operators or third-party providers.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes become effective when published on this page.
You should review this page periodically to remain informed about the current terms governing your use of MyTrainRoutes.
15. Contact
If you have questions about these Terms & Conditions or the MyTrainRoutes website, please contact us at info@mytrainroutes.com.